- Client: World Vision South Sudan
- Spokesperson: Ayuel Madut, People & Culture Manager
- Solution: Popay cloud-based HR and payroll platform
Managing payroll and employee benefits accurately and efficiently is critical for every organisation. For HR and People & Culture teams, creating new payroll components, processing employee benefits and managing end-of-service payments should be reliable and quick.
For World Vision South Sudan, the need for a more efficient and accessible payroll solution led to the adoption of Popay’s cloud-based HR and payroll platform.
The challenge
Prior to implementing Popay, World Vision South Sudan relied on largely manual processes for several HR and payroll activities. Managing and introducing new payroll components, such as special elements (SACCO, fund recovery, medical contributions) and showing the accumulated gratuity calculations on the payslip, often required additional effort and support.
The organisation also faced challenges in administering employee separation and terminal benefits efficiently. Calculating and processing payments based on accrued entitlements could be time-consuming and prone to delays under the previous system.
In addition, the People & Culture team required a solution that would provide flexibility and accessibility, enabling authorised users to securely access payroll information from any location with an internet connection, rather than relying on a server that always required close range.
The solution
Popay provided World Vision South Sudan with a comprehensive cloud-based HR and payroll platform designed to simplify payroll administration and improve operational efficiency.
Beyond the technology itself, the Popay team delivered responsive and reliable customer support. Whenever assistance was needed, particularly in configuring new payroll components, the team was readily available to provide guidance and timely resolutions.
According to Ayuel Madut, People & Culture Manager at World Vision South Sudan, the responsiveness and professionalism of the Popay support team have been key factors in the success of the implementation.
The results
Since implementing Popay, World Vision South Sudan has achieved several notable improvements in its HR and payroll operations:
- Timely processing of terminal benefits: employee separation benefits can now be calculated and processed more efficiently based on accrued entitlements, significantly improving on the previous manual processes.
- Improved user experience: the platform offers an intuitive and user-friendly interface, making it easy for HR and payroll teams to navigate and manage day-to-day operations.
- Anywhere, anytime access: as a cloud-based solution, Popay enables authorised users to access the platform securely from any location with an internet connection.
- Responsive customer support: the Popay technical and support teams continue to provide timely assistance, ensuring smooth system administration and effective management of new payroll requirements.
« Popay has significantly improved our HR and payroll operations. One of the most valuable improvements has been the timely processing of employee separation terminal benefits based on accrued entitlements, compared to our previous manual processes. The platform is user-friendly, easy to navigate, and accessible wherever there is an internet connection. We also highly appreciate the responsiveness of Mr. Giuliano and the Popay support team, who consistently provide timely assistance whenever needed. »
Ayuel Madut, People & Culture Manager, World Vision South Sudan
Payroll components, terminal benefits and payslips, configured for local rules
New payroll components, accrued entitlements and gratuity on the payslip are exactly what Popay Payroll, Popay’s own gross-to-net engine, is configured for, country by country. It runs in the cloud for organisations across Africa, with the local statutory rules applied and kept up to date.
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